Last Updated: May 9, 2025

Arc Trips believes in creating meaningful connections between Users and Providers, fostering a global community built on trust. A fundamental aspect of building this trust is being transparent about how we handle your information and safeguarding your privacy rights.

This policy explains how Arc Trips collects, uses, shares, and protects personal information related to your use of the Arc Trips platform. Depending on your location and activities on our platform, additional privacy notices may apply to you.

1. Controller of Your Information

1.1 Primary Controller

References to "Arc Trips," "we," "us," or "our" in this Policy refer to the Arc Trips entity responsible for your information under this Privacy Policy (the "Controller").

1.2 Payments Controller

This Privacy Policy also covers the Payment Services we provide under our Payment Terms of Service. When you use Payment Services, your personal information will be processed by one or more Arc Trips Payment Entities, which will be responsible for payment-related information.

2. Information We Collect

2.1 Information Required to Use Arc Trips

To provide our services, we need to collect certain information about you. Without this information, we may not be able to offer all requested services. This includes:

2.1.1 Contact and Account Information

Information such as your name, phone number, postal address, email address, date of birth, and profile photo.

2.1.2 Identity Verification Information

Where appropriate, we may request government-issued identification documents (passport, driver's license, national ID card), tax ID, or verification information such as your date of birth, address, email, phone number, digital identity verification, or a selfie for ID verification purposes.

2.1.3 Payment Information

Information such as payment account details, credit card information, bank account information, payment instrument used, transaction date and time, payment amount, expiration dates, billing address, PayPal email, IBAN information, and other related transaction details.

2.2 Information You Choose to Provide

You may choose to provide additional information, including:

2.2.1 Extended Profile Information

Optional information such as gender, preferred languages, city, personal description, and any additional profile details you wish to share.

2.2.2 Information About Others

Information about other individuals, such as co-users or payment information belonging to someone else. By providing this information, you confirm you have permission to share it with Arc Trips for the purposes described in this Privacy Policy.

2.2.3 Biometric Information

With your explicit consent where required by law, we may collect biometric data such as facial recognition information derived from photos or identification documents submitted for verification purposes.

2.2.4 Communications

Content of messages, emails, calls, or other communications where delivery is enabled through the Arc Trips platform, including call recordings and transcripts in accordance with applicable law.

2.2.5 User-Generated Content

Content you create and share, such as photos, videos, reviews, and other material you provide to our platform.

2.2.6 Support Information

Information collected when you contact our customer support, including call recordings, chat logs, and support tickets.

2.2.7 Other Voluntary Information

Information you provide when filling out forms, responding to surveys, participating in research studies, community forums, promotions, or sharing your experiences with us. This may include health information if you choose to share it.

2.3 Information Automatically Collected

When you use Arc Trips and our Payment Services, we automatically collect:

2.3.1 Location Information

Precise or approximate location data determined from your IP address, mobile device GPS, or other information you share with us, depending on your device settings.

2.3.2 Usage Information

Information about how you interact with our platform, including searches, bookings, services added, access dates and times, pages viewed, and actions taken on the platform. We may collect this information even if you haven't created an account or logged in.

2.3.3 Device Information

Technical data such as IP address, hardware and software information, device information, unique identifiers, crash data, and read receipts. We may collect this information even if you haven't created an account or logged in.

2.3.4 Cookies and Similar Technologies

As described in our Cookie Policy section below, we use various tracking technologies to improve your experience.

2.4 Information From Third Parties

We may receive information from other sources, including:

2.4.1 Connected Applications

Information from third-party services you connect to Arc Trips (such as Google, Facebook, or other social media platforms) as authorized by you through your privacy settings on those services.

2.4.2 Background Information Providers

Where permitted by applicable laws and with your consent where required, we may obtain criminal records, sex offender registrations, and other background information about you to enhance safety and trust on our platform.

2.4.3 Enterprise Account Management

Organizations using our business products may submit personal information for account management and invitations.

2.4.4 Referrals and Co-Users

Information about you shared by others who invite you to the platform or include you in their booking plans.

2.4.5 Complaints and Reports

Information received when someone submits a complaint or report about you.

2.4.6 Financial Information

Information from financial institutions if you elect to pay with funds from your bank account, such as account details and balance information.

2.4.7 Payment Plan Providers

Information from third-party payment plan providers if you elect to pay in installments.

2.4.8 Other Sources

Additional information we may receive from service providers, partners, or other sources, such as demographic data, fraud detection information, or publicly available information to help prevent fraud and assess risks.

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Providing Our Core Services

We process your information to:

Enable access to the Arc Trips platform and facilitate payments
Allow you to communicate with other users
Process and respond to your requests
Provide customer support
Send important notifications and updates
Determine your country or state of residence
Enable use of our services and features

3.2 Improving Our Platform

We process your information to:

Conduct analytics, debugging, and research
Develop and enhance our products and services
Provide better customer service and training

3.3 Personalizing Your Experience

We process your information to:

Customize your experience based on your interactions, search history, preferences, and profile information
Tailor content and features to better meet your needs

3.4 Ensuring Safety and Security

We process your information to:

Combat discrimination consistent with our non-discrimination policies
Detect, prevent, and address fraud and security risks
Protect our community from harmful activities
Verify your identity
Conduct background checks where permitted
Resolve disputes between users
Enforce our agreements with third parties
Determine eligibility for certain booking features
Comply with legal obligations
Enforce our Terms of Service and other policies

3.5 Marketing and Advertising

We process your information to:

Send promotional, advertising, and marketing communications
Personalize, measure, and improve our advertising
Administer referral programs, rewards, contests, and promotions
Analyze preferences to send relevant marketing content
Invite you to events and opportunities

3.6 Communication Analysis

3.6.1 Purpose

We may review, scan, or analyze communications on or enabled through our platform for safety, support, product development, and as described in our community guidelines.

3.6.2 Methods

We primarily use automated methods where possible, but may occasionally need to manually review communications for investigations or customer support.

3.6.3 Non-Sale Commitment

We will never sell reviews or analyses of these communications.

3.7 Payment Processing

We use personal information to:

Process and facilitate payments
Verify user identities
Detect and prevent money laundering, fraud, and security incidents
Conduct security investigations and risk assessments
Comply with financial regulations and sanctions requirements
Enforce payment terms and policies
Improve payment services

4. Information Sharing and Disclosure

4.1 Sharing With Your Consent

We share your information with your consent or at your direction, such as when you authorize a third-party application to access your account or participate in promotional activities with our partners.

4.2 Who We Share With

We may share your information with:

4.2.1 Other Users

To facilitate bookings and interactions between users, we share certain information as necessary for the service.

4.2.2 Service Providers Used by Providers (Hosts)

Providers (Hosts) may use third-party service providers to manage or deliver services, such as cleaning services or key management systems, and may share guest information with these providers.

4.2.3 Property Management

We may share provider and user information with property owners, homeowners' associations, building operators, or property management companies to facilitate services, ensure compliance with regulations, and enhance security.

4.2.4 Business Travel Partners

For bookings designated as business travel made by users affiliated with an enrolled enterprise, we may share booking information with the enterprise and its authorized service providers.

4.2.5 Service Providers

We share information with affiliated and unaffiliated service providers who help us operate our business, including those that assist with identity verification, database management, fraud prevention, security, product development, customer service, advertising, payments, insurance claims processing, and communications analysis.

4.3 Why We Share Your Information

4.3.1 Public Profile Information

Certain information is publicly visible on our platform, including:

Profile and account information as specified in your settings
Listing details such as approximate location, availability, and photos
Reviews and ratings
Public forum or community content

4.3.2 Legal Compliance and Safety

We may disclose information to courts, law enforcement, governmental authorities, or authorized third parties:

To comply with legal obligations
To respond to valid legal requests such as subpoenas or court orders
To address suspected illegal activity
To enforce our agreements with users
To investigate violations of our policies
To protect the safety and security of our platform and users

4.3.3 Tax Authorities

Where legally required, we may disclose Provider and User information to relevant tax authorities for tax compliance purposes.

4.3.4 Regulatory Registrations

In jurisdictions requiring registration, permits, or licenses for Providers, we may share your information with the relevant authorities during application processes and periodically thereafter.

4.3.5 Business Transfers

If Arc Trips undergoes a merger, acquisition, reorganization, or sale of assets, we may transfer your information as part of that transaction, subject to appropriate notice.

5. Third-Party Services and Integrations

5.1 Linked Services

You can link your Arc Trips account with certain third-party services. When you create these links:

Some linked information may appear on your public profile
Information from linked accounts may be used for fraud prevention and risk assessment
We may share reservation information with travel partners and reward programs
Information display is subject to your settings and authorizations

5.2 Third-Party Terms

Our platform may include links to third-party services that we do not own or control. Your use of these services is subject to their respective privacy policies, including but not limited to mapping services, payment processors, and identification verification services.

6. Account Location Changes

6.1 Changing Jurisdiction

If you change your country (or state, for U.S. users) of residence, the Controller and/or Payments Controller will be determined by your new location from the date of the change.

6.2 Data Transfer Between Controllers

When your personal information needs to be transferred between controllers due to your location change, the new Controller will continue to process your information as described in this Privacy Policy.

6.3 Regional Rights

Your country or state of residence may impact the specific privacy rights available to you under applicable law.

7. Your Privacy Rights

You may exercise the rights described below in accordance with applicable law. i

7.1 Access and Portability

You may have the right to access personal information we hold about you and request a copy in a structured, machine-readable format.

7.2 Correction

You may have the right to correct inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You may have the right to request deletion of your personal information in certain circumstances.

7.4 Objection and Restriction

You may have the right to object to our processing of your data or request restriction of processing in certain circumstances.

7.5 Withdrawal of Consent

Where we process data based on consent, you may withdraw that consent at any time.

7.6 Managing Your Information

You can access and update certain personal information through your account settings. You are responsible for keeping your information up to date.

8. Data Retention

8.1 Retention Periods

We retain personal information for as long as necessary considering:

The duration of our relationship with you and service provision
Legal, tax, audit, or reporting obligations
The need to resolve disputes, enforce agreements, and protect our rights
Applicable statutes of limitations

8.2 Shared Information

Information you have shared with other users, such as reviews and forum posts, may remain publicly visible even after your account is closed.

8.3 Backup Data

Because we implement measures to protect data from loss and destruction, residual copies of your information may remain in our backup systems for a limited period after deletion.

9. Security

While no system can guarantee absolute security, we implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or alteration.

Arc Trips Cookie Policy

Arc Trips uses cookies, mobile identifiers, tracking URLs, log data, and similar technologies to provide, protect, and improve our platform. This Cookie Policy explains how and why we use these technologies and the choices available to you.

Why We Use These Technologies

We use cookies and similar technologies for several purposes, including:

Enabling you to use and access the Arc Trips platform and Payment Services
Facilitating and streamlining your experience on our platform
Understanding how you navigate through and interact with our services
Improving our platform based on usage data
Providing tailored advertising and content
Monitoring performance, operations, and effectiveness
Enforcing our legal agreements
Detecting and preventing fraud and security issues
Supporting customer service, analytics, research, and product development
Ensuring regulatory compliance

Types of Cookies and Similar Technologies

Cookies

When you visit Arc Trips, we may place small text files called cookies on your device that uniquely identify your browser or store information. We use two main types:

Session Cookies: These expire when you close your browser
Persistent Cookies: These remain on your device after you close your browser and can be used when you return to Arc Trips

You can manage cookie preferences through your browser settings. All browsers are different, so check the "help" section of your browser to learn about cookie management options. Note that disabling cookies may limit functionality of certain features.

Flash Cookies

We may use Flash Cookies (Local Stored Objects) and similar technologies to personalize your experience. These are managed differently than browser cookies. To manage Flash cookies, visit the Adobe website.

Pixel Tags and Web Beacons

We use tiny graphic images or small code snippets on our pages and emails that help us measure response to our communications and improve our content.

Server Logs and Device Data

We collect information from server logs including your IP address, device and browser type, operating system, language settings, referring/exit pages, and other system data to improve security and user experience.

Device Identification

We may use device-related information to authenticate users, associate you across different devices you use, and help protect against fraud.

Third-Party Technologies

We permit third parties to collect information through our service for analytics, advertising, and functionality purposes. These third parties may include:

Analytics providers like Google Analytics
Advertising networks and platforms
Social media plugins (such as Facebook's Like button)
Functionality providers for features like mapping or payments

Third parties may use cookies and similar technologies to collect information about your activities on Arc Trips and other websites to provide measurement services and targeted ads. These third parties maintain their own privacy policies and data practices.

Your Choices

Browser Controls

Most browsers allow you to control cookies through their settings. Visit your browser's help section to learn how to manage cookies.

Flash Cookie Controls

To manage Flash cookies, visit the Adobe website and adjust settings in the Global Privacy Settings Panel.

Mobile Controls

Your mobile device may offer settings to control data collection. Refer to your device manufacturer's instructions.

Advertising Opt-Outs

To opt out of interest-based advertising, you can visit:

Network Advertising Initiative's opt-out page
Digital Advertising Alliance's opt-out page
Your Online Choices (EU)

Analytics Opt-Outs

To opt out of Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on.

Please note that even if you opt out of targeted advertising, you may still receive advertisements, but they won't be tailored to your interests. Also, opting out of one service doesn't automatically opt you out of others.

Updates to This Cookie Policy

We reserve the right to modify this Privacy & Cookie Policy at any time in accordance with applicable law. If we make material changes, we will post the revised policy and update the "Last Updated" date at the top. For significant changes, we will provide at least thirty (30) days' notice via email before the changes take effect.

If you disagree with the revised policy, you may cancel your account. Continued use of Arc Trips after the effective date of the revised policy constitutes acceptance of the changes.

Last Updated: May 9, 2025

1. Controller of Your Information

1.1 Primary Controller

References to "Arc Trips," "we," "us," or "our" in this Policy refer to the Arc Trips entity responsible for your information under this Privacy Policy (the "Controller").

1.2 Payments Controller

2. Information We Collect

2.1 Information Required to Use Arc Trips

To provide our services, we need to collect certain information about you. Without this information, we may not be able to offer all requested services. This includes:

2.1.1 Contact and Account Information

Information such as your name, phone number, postal address, email address, date of birth, and profile photo.

2.1.2 Identity Verification Information

2.1.3 Payment Information

2.2 Information You Choose to Provide

You may choose to provide additional information, including:

2.2.1 Extended Profile Information

Optional information such as gender, preferred languages, city, personal description, and any additional profile details you wish to share.

2.2.2 Information About Others

2.2.3 Biometric Information

2.2.4 Communications

Content of messages, emails, calls, or other communications where delivery is enabled through the Arc Trips platform, including call recordings and transcripts in accordance with applicable law.

2.2.5 User-Generated Content

Content you create and share, such as photos, videos, reviews, and other material you provide to our platform.

2.2.6 Support Information

Information collected when you contact our customer support, including call recordings, chat logs, and support tickets.

2.2.7 Other Voluntary Information

2.3 Information Automatically Collected

When you use Arc Trips and our Payment Services, we automatically collect:

2.3.1 Location Information

Precise or approximate location data determined from your IP address, mobile device GPS, or other information you share with us, depending on your device settings.

2.3.2 Usage Information

2.3.3 Device Information

2.3.4 Cookies and Similar Technologies

As described in our Cookie Policy section below, we use various tracking technologies to improve your experience.

2.4 Information From Third Parties

We may receive information from other sources, including:

2.4.1 Connected Applications

Information from third-party services you connect to Arc Trips (such as Google, Facebook, or other social media platforms) as authorized by you through your privacy settings on those services.

2.4.2 Background Information Providers

2.4.3 Enterprise Account Management

Organizations using our business products may submit personal information for account management and invitations.

2.4.4 Referrals and Co-Users

Information about you shared by others who invite you to the platform or include you in their booking plans.

2.4.5 Complaints and Reports

Information received when someone submits a complaint or report about you.

2.4.6 Financial Information

Information from financial institutions if you elect to pay with funds from your bank account, such as account details and balance information.

2.4.7 Payment Plan Providers

Information from third-party payment plan providers if you elect to pay in installments.

2.4.8 Other Sources

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Providing Our Core Services

We process your information to:

Enable access to the Arc Trips platform and facilitate payments
Allow you to communicate with other users
Process and respond to your requests
Provide customer support
Send important notifications and updates
Determine your country or state of residence
Enable use of our services and features

3.2 Improving Our Platform

We process your information to:

Conduct analytics, debugging, and research
Develop and enhance our products and services
Provide better customer service and training

3.3 Personalizing Your Experience

We process your information to:

Customize your experience based on your interactions, search history, preferences, and profile information
Tailor content and features to better meet your needs

3.4 Ensuring Safety and Security

We process your information to:

Combat discrimination consistent with our non-discrimination policies
Detect, prevent, and address fraud and security risks
Protect our community from harmful activities
Verify your identity
Conduct background checks where permitted
Resolve disputes between users
Enforce our agreements with third parties
Determine eligibility for certain booking features
Comply with legal obligations
Enforce our Terms of Service and other policies

3.5 Marketing and Advertising

We process your information to:

Send promotional, advertising, and marketing communications
Personalize, measure, and improve our advertising
Administer referral programs, rewards, contests, and promotions
Analyze preferences to send relevant marketing content
Invite you to events and opportunities

3.6 Communication Analysis

3.6.1 Purpose

We may review, scan, or analyze communications on or enabled through our platform for safety, support, product development, and as described in our community guidelines.

3.6.2 Methods

We primarily use automated methods where possible, but may occasionally need to manually review communications for investigations or customer support.

3.6.3 Non-Sale Commitment

We will never sell reviews or analyses of these communications.

3.7 Payment Processing

We use personal information to:

Process and facilitate payments
Verify user identities
Detect and prevent money laundering, fraud, and security incidents
Conduct security investigations and risk assessments
Comply with financial regulations and sanctions requirements
Enforce payment terms and policies
Improve payment services

4. Information Sharing and Disclosure

4.1 Sharing With Your Consent

4.2 Who We Share With

We may share your information with:

4.2.1 Other Users

To facilitate bookings and interactions between users, we share certain information as necessary for the service.

4.2.2 Service Providers Used by Providers (Hosts)

Providers (Hosts) may use third-party service providers to manage or deliver services, such as cleaning services or key management systems, and may share guest information with these providers.

4.2.3 Property Management

4.2.4 Business Travel Partners

For bookings designated as business travel made by users affiliated with an enrolled enterprise, we may share booking information with the enterprise and its authorized service providers.

4.2.5 Service Providers

4.3 Why We Share Your Information

4.3.1 Public Profile Information

Certain information is publicly visible on our platform, including:

Profile and account information as specified in your settings
Listing details such as approximate location, availability, and photos
Reviews and ratings
Public forum or community content

4.3.2 Legal Compliance and Safety

We may disclose information to courts, law enforcement, governmental authorities, or authorized third parties:

To comply with legal obligations
To respond to valid legal requests such as subpoenas or court orders
To address suspected illegal activity
To enforce our agreements with users
To investigate violations of our policies
To protect the safety and security of our platform and users

4.3.3 Tax Authorities

Where legally required, we may disclose Provider and User information to relevant tax authorities for tax compliance purposes.

4.3.4 Regulatory Registrations

In jurisdictions requiring registration, permits, or licenses for Providers, we may share your information with the relevant authorities during application processes and periodically thereafter.

4.3.5 Business Transfers

If Arc Trips undergoes a merger, acquisition, reorganization, or sale of assets, we may transfer your information as part of that transaction, subject to appropriate notice.

5. Third-Party Services and Integrations

5.1 Linked Services

You can link your Arc Trips account with certain third-party services. When you create these links:

Some linked information may appear on your public profile
Information from linked accounts may be used for fraud prevention and risk assessment
We may share reservation information with travel partners and reward programs
Information display is subject to your settings and authorizations

5.2 Third-Party Terms

6. Account Location Changes

6.1 Changing Jurisdiction

If you change your country (or state, for U.S. users) of residence, the Controller and/or Payments Controller will be determined by your new location from the date of the change.

6.2 Data Transfer Between Controllers

6.3 Regional Rights

Your country or state of residence may impact the specific privacy rights available to you under applicable law.

7. Your Privacy Rights

You may exercise the rights described below in accordance with applicable law. i

7.1 Access and Portability

You may have the right to access personal information we hold about you and request a copy in a structured, machine-readable format.

7.2 Correction

You may have the right to correct inaccurate or incomplete personal information we hold about you.

7.3 Deletion

You may have the right to request deletion of your personal information in certain circumstances.

7.4 Objection and Restriction

You may have the right to object to our processing of your data or request restriction of processing in certain circumstances.

7.5 Withdrawal of Consent

Where we process data based on consent, you may withdraw that consent at any time.

7.6 Managing Your Information

You can access and update certain personal information through your account settings. You are responsible for keeping your information up to date.

8. Data Retention

8.1 Retention Periods

We retain personal information for as long as necessary considering:

The duration of our relationship with you and service provision
Legal, tax, audit, or reporting obligations
The need to resolve disputes, enforce agreements, and protect our rights
Applicable statutes of limitations

8.2 Shared Information

Information you have shared with other users, such as reviews and forum posts, may remain publicly visible even after your account is closed.

8.3 Backup Data

Because we implement measures to protect data from loss and destruction, residual copies of your information may remain in our backup systems for a limited period after deletion.

9. Security

Arc Trips Cookie Policy

Why We Use These Technologies

We use cookies and similar technologies for several purposes, including:

Enabling you to use and access the Arc Trips platform and Payment Services
Facilitating and streamlining your experience on our platform
Understanding how you navigate through and interact with our services
Improving our platform based on usage data
Providing tailored advertising and content
Monitoring performance, operations, and effectiveness
Enforcing our legal agreements
Detecting and preventing fraud and security issues
Supporting customer service, analytics, research, and product development
Ensuring regulatory compliance

Types of Cookies and Similar Technologies

Cookies

When you visit Arc Trips, we may place small text files called cookies on your device that uniquely identify your browser or store information. We use two main types:

Session Cookies: These expire when you close your browser
Persistent Cookies: These remain on your device after you close your browser and can be used when you return to Arc Trips

Flash Cookies

Pixel Tags and Web Beacons

We use tiny graphic images or small code snippets on our pages and emails that help us measure response to our communications and improve our content.

Server Logs and Device Data

Device Identification

We may use device-related information to authenticate users, associate you across different devices you use, and help protect against fraud.

Third-Party Technologies

We permit third parties to collect information through our service for analytics, advertising, and functionality purposes. These third parties may include:

Analytics providers like Google Analytics
Advertising networks and platforms
Social media plugins (such as Facebook's Like button)
Functionality providers for features like mapping or payments

Your Choices

Browser Controls

Most browsers allow you to control cookies through their settings. Visit your browser's help section to learn how to manage cookies.

Flash Cookie Controls

To manage Flash cookies, visit the Adobe website and adjust settings in the Global Privacy Settings Panel.

Mobile Controls

Your mobile device may offer settings to control data collection. Refer to your device manufacturer's instructions.

Advertising Opt-Outs

To opt out of interest-based advertising, you can visit:

Network Advertising Initiative's opt-out page
Digital Advertising Alliance's opt-out page
Your Online Choices (EU)

Analytics Opt-Outs

To opt out of Google Analytics, you can install the Google Analytics Opt-Out Browser Add-on.

Updates to This Cookie Policy

If you disagree with the revised policy, you may cancel your account. Continued use of Arc Trips after the effective date of the revised policy constitutes acceptance of the changes.